Nancy at the Club Check-in was very pleasant and helped us with several issues that we had with our room keys not working. Total number of Pools through the resort (17), plus (8) integrated Jacuzzis. They do use WhatsApp here to communicate with guests. We had not had dinner and its after 8pm. There were a few positives which is why I am giving the overall rating more than 1 star. Number 0 Persons 0 Rooms Occupation is incorrect. Book now! Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. The drinks and food were very good also! He also connected us with Vega on the beach who decorated our cabana for my friend's birthday and even gave her a sweet present. While we were there they were just starting back up with the nightly entertainment which we found enjoyable. In-room bar with our selection of 4 bottles of premium liquor per stay (vodka/tequila/rum/whiskey). Conveniently located restaurants include Los Tacos de Humo, Guru Beach Club & Restaurant by Lotus, and Pizza & a...More. Exclusive access to a dedicated Restaurant (Italian) for breakfast and lunch a la carte service. Number 0 Persons 0 Rooms Occupation is incorrect. Our friend was still stuck in the dark, moldy, smelly room. We apologize that your stay was less than a completely satisfying stay and was below your expectations. Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive , while Cancun Government Palace is 9.9 mi from the property. Click for more information. Book your Majestic Elegance Playa Mujeres vacation package through Sunwing.ca — Vacations are easier Under Our Wing Majestic Elegance Playa Mujeres - Sunwing.ca It looks like you’re browsing from outside of Canada. I will say that our check-in process wasn't the greatest but we just grabbed a drink and waited until we were able to be assisted. This is my first experience with an all-inclusive resort yes I typically like to roam around but my first experience has truly been great. Dear D6401FYalexd, Thank you for choosing Majestic Elegance Costa Mujeres for your Caribbean vacation. With the best in accommodations and onsite amenities combined with the natural scenery of an exclusive new beach, Majestic Elegance Costa Mujeres weddings create a romantic and unforgettable experience to be enjoyed with friends and … Number of persons. We were so excited because we had researched and watch many video reviews, and now we feel it's necessary to share our experience so that others are not caught unaware. Playa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a day-trip to Isla Mujeres. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Majestic Elegance Costa Mujeres, Preferred Hotels & Resorts in Playa Mujeres, Playa Mujeres All Inclusive Family Resorts, Playa Mujeres Cheap All Inclusive Resorts, Playa Mujeres Adults Only All Inclusive Hotels, Hotels near Delphinus Conservation Sanctuaries, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin. Majestic Elegance Costa Mujeres - offers a terrace. Location & Climate - Majestic Elegance Punta Cana. We stayed in the elegance club swim up suite in building 4. Two exclusive oceanfront lounges with concierge services, library and table games. Majestic Elegance Costa Mujeres Costa Mujeres Cancun All Inclusive - Costa Mujeres, Cancun, Mexico 1 (888) 774 0040 or (305) 774 0040. Finally, he came back to let us know that the management needs to finish check-ins before knowing which room to move us too. Enjoy free breakfast, free WiFi, and free parking. Rooms open to balconies or patios. ft.) and 3 functional rooms provides capacity for up to 700 delegates and comprises up to the minute technical equipment to effortlessly run seamless events. There were men walking along the fence line to the other property and I had no intention of keeping the room. Beds feature premium bedding. We set an alarm to wake us early and as we were preparing to go to reception, the front desk actually called to let us know they would have a room for us in the main area and the same category we booked. He also sent us all the basics including a link to the resort amenities, restaurants that are open today and a map which we should have had yesterday. The Family Section (All Ages) has a total of 187 rooms divided in the following three categories: The ELEGANCE CLUB is the ADULTS ONLY 18+ section of the resort. Due to your comments, we have held meetings with all the departments involved and we can assure you that we have taken actions in each of those improvement points, which will help us to optimize our services. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. We enjoyed it so much we are heading back this February! I called the front desk and they let me know that he has a resolution and should be getting back with me momentarily. We asked to see the room first before we committed - it is a top floor with a pool upstairs and no hottub. Children under 18 must be accompanied by an adult. For those guests looking for a sanctuary, the magnificent MAJESTIC SPA offers a relaxing atmosphere and a mix of body and health treatments. Which popular attractions are close to Majestic Elegance Costa Mujeres? ($), Convention Center for up to 700 people, supplements may apply. We are supposed to be in a swim up suite. Book online with WestJet Vacations today. That was what we were left with. The Majestic Elegance Cancun is a sophisticated and luxurious choice for your destination wedding. Firstly, Sergio was attentive, charismatic and we were so grateful to have him after the disasterous 1st day. The Family Section is the All Ages section located at the resort. Regards, Gerardo de Groot. This was seriously the best entertainment! 4 bars are exclusive for Elegance Club clients. Where families or friends of all ages will be able to stay and play among them in a section of the resort that welcome guests of all different ages. Majestic Elegance., Hotel Management Dear Guest, First of all thank you so much for staying with us at Majestic Costa Mujeres . He left us at the buffet and that was the last we heard from him. Majestic Elegance Costa Mujeres will be located north of Cancun, 20 miles / 40kms away from the Cancun International Airport. I met her at check in within moments of arriving on-site and we were continually told that there is not a mistake and we are just stuck with the moldy rooms that swim up to desert. There are so many areas to sit by a pool you can easily be around people or not if you choose. Carretera Libre 85 - Punta Sam, Playa Mujeres 77400 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. He still did not show. 30 mins went by and nothing. Top room amenities include a minibar, air conditioning, and a flat screen TV. Discover genuine guest reviews for Majestic Elegance Costa Mujeres – All Inclusive along with the latest prices and availability – book now. The food here is above average along the lines with two $$ restaurants. Stay at this 4-star beach property in Costa Mujeres. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. Are any cleaning services offered at Majestic Elegance Costa Mujeres? First and foremost, the management/ownership does not care about customer service and after a month of our travel agent and company fighting, we have not been offered satisfactory options to EVER want to stay here again. Let's talk about the food: We had read that it was very good, and had looked forward to enjoying the different cuisines of the world. We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments. On stunning white sands and clear waters of Costa Mujeres, Majestic Elegance provides wedding couples and their guests with an unbelievable stay. Rooms have partially open bathrooms. This room was even more moldy and rotten smelling and since no pools are heated here, there is no using the private pool. Children under 16 are not allowed. Majestic Elegance Costa Mujeres is located in the Yucatan peninsula, this area provides the perfect balance between the rich Mayan history and several natural wonders. Date of arrival. Stay at this 4-star beach property in Costa Mujeres. He was easily accessible on What's App and did everything he could to make the remainder of our stay enjoyable. Marcos and Diana were both very charismatic, and did a wonderful job making my time here as fun as. Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. ($) Indicates services or facilities where a fee will apply. Sincerely, Gerardo de Groot. What is the difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage in Punta Cana? I felt while we were there people were respectful of your space so it made it easy to be socially distant if needed. 17 fresh water swimming pools are available. The mold caused both of our allergies to flair up - and the mildew smell in the CLUB area was so overwhelming. Day and night entertainment in different locations of the resort. He was a cocktail genius and remembered exactly what we liked. Then she puts our wristband/keys on, one for each room. Book now! Spectacular Spa ($), offering 2 stories and 3 distinct areas to enjoy, beauty parlor, humid area, hydrotherapy and massage/treatment center. Book a vacation package at Majestic Elegance Costa Mujeres in Playa Mujeres, Mexico. We are very happy to hear that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Accommodations offer separate sitting areas. Our staff will offer during the day spinning, stretching, yoga and Latin dance classes among other activities. For further information please contact the concierge department. I am including a photo. After 45-50 minutes we finally got our turn to check in. On the far side of the resort. Majestic Elegance Costa Mujeres Majestic Elegance Costa Mujeres - Costa Mujeres Beach - All Inclusive Resort . Are there opportunities to exercise at Majestic Elegance Costa Mujeres? Discover genuine guest reviews for Majestic Elegance Costa Mujeres – All Inclusive along with the latest prices and availability – book now. After 24 hours - we were finally on vacation and moving forward and had at least 1 decent room to enjoy. Majestic Elegance Costa Mujeres. Find details on rooms, activities, services and more. The staff in this hotel speaks Spanish and English. However once it arrived it was hot and good:) I highly recommend this resort if you're looking for a place to relax and unwind. Water issues = mold and mildew issues. Now we had to wait for a bellboy to help move us. Since our butler abandoned us - we never received our sparking wine or our bottle service that was part of the package, so after dinner we went to concierge. INCORRECT DATE. Taxes and fees that are shown are estimates only. House wine (red, white, rose plus Champagne) with meals and at the bars. That's right, they decided to have My husband and my Best Friend share a room. We really enjoyed it. The hotel is located 60m from the sandy beach. Spacious 625 sq. The only dinner that we all 3 enjoyed was the Japanese Habatchi. Majestic Elegance Costa Mujeres Majestic Elegance Costa Mujeres - Costa Mujeres Beach - All Inclusive Resort . Vega was there most mornings and would provide delightful conversation to hotel goers. After dinner we'd grab a drink and head out to the show. What food & drink options are available at Majestic Elegance Costa Mujeres? We are very pleased to receive your comments that summarize in a few words all the effort that we dedicate every day to ensure that our clients have an excellent memory of their vacations. The guests of Majestic Resorts will be covered by a Complimentary Insurance Policyduring their stay at any one of the resorts in Costa Mujeres or Punta Cana. Is parking available at Majestic Elegance Costa Mujeres? Arrival date empty. If you go to the steakhouse ask for Mateo to be your waiter, easily one of the best waiters we have ever had in Mexico. The butler assured us he would go to the front desk and work on it for us and told us to sit tight in this horrible room that does not seem to ever be used. The stay at the resort was amazing and the New Years party was incredible. Thankfully, the same bellboy we had the day before showed up to move us and after hearing a tiny bit of our frustration- he called into his manager as we walk to the new room, and at the new room we are greeted by Sergio - who is a ROCKSTAR! Dress code applies. Within one hour- he had our reservations made, bottle service and mixers sent up, towels and a hydrotherapy massage at the spa booked. The farthest side. Está en nuestra selección para Cancún El Majestic Elegance Costa Mujeres - All Inclusive está ubicado en Cancún, a 15 km de la estación de autobuses de Cancún, y ofrece alojamiento, restaurante, aparcamiento privado gratuito, piscina al aire libre y centro de fitness. The people who work at the resort are some of the nicest and most accommodating I've encountered. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. Room rates include meals and beverages at onsite restaurants and bars. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. My husband's lasagna was so horrible, we sent it back and refused to go back. My experience has been nothing short of amazing. Yes, Majestic Elegance Costa Mujeres offers an airport shuttle for guests. This is by far my favorite resort! So, Back to check in we went. My husband and I visited Majestic Elegance Costa Mujeres in November of 2020. Costa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a daytrip to Isla Mujeres. Access to 14 bars throughout the property (4 bars exclusive for Elegance Club adults Only 18+). The service by the beach is impeccable and I was well taken care of by Carlos everyday. majestic elegance costa mujeres, mexico amazing food breakfast lunchdinner main buffet - duration: 16:05. Coffee Machine in all rooms, plus Nespresso machines in superior rooms. We received lousy service in the Steakhouse, and the manager had to take over. Infinite thanks for your great feedback, I sincerely hope your stay concludes successfully. Tours and representative area for the tour operators. Complimentary late check-out (based on availability). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Majestic Elegance Punta Cana - All Inclusive offers 597 accommodations with DVD players and free minibar items. General Manager. See more questions & answers about this hotel from the Tripadvisor community. The temperatures range from 68° to 86° Fahrenheit from Oct – March and from 75° to 91° from April to Sept. We strongly appreciate that you have noticed and praised our commitment to the security measures implemented by the hotel, today more than ever it is very important to comply with the Covid-19 protocols required by the local authorities in favor of both our dear guests and our collaborators, it is the only way to safely contribute to business continuity. 42-inch plasma televisions come with satellite channels. Modern gym with cardiovascular equipment and weights, plasma TV’s, showers, music and air conditioning. Greg Norman Signature 18-hole, golf course located within minutes of the resort. Major credit cards accepted. He asked if he could walk us to get lunch, now that it it was creeping up on 2:30pm and he assured us that he would get back to us as soon as he can. Enjoy free breakfast, free WiFi, and free parking. Are there any historical sites close to Majestic Elegance Costa Mujeres? Majestic Elegance Costa Mujeres is more adult oriented with almost 70% of the rooms dedicated to adults only in the Elegance Club (Adults Only 18+) and the balance will be Family Section (All Ages). Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive, while Cancun Government Palace is 9.9 mi from the property. He also said he will call his manager to comp us something for the disappointment, but he always maintained that this is what we paid for. In truth, the 3 of them rescued our vacation! Receive warm greetings from Paradise! *** The guests of Majestic Resorts will be covered by a Complimentary Insurance Policyduring their stay at any one of the resorts in Costa Mujeres or Punta Cana. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Scuba diving lessons in the swimming pool. Everyday Gustavo updated us on which restaurants were open and what the daily activities were. We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments. the concierge Guaranteed us we would have it by 10am the next morning. Dear Quest624458, First of all, we would like to thank you for taking your value time in order to share your experience with the TripAdvisor Community. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. We had issues with our room keys not working 4 times which was bothersome. We have had much better food on cruises and at most every other resort we have been to. We are deeply sorry to hear we did not meet your expectations, as what are you describing isn't at all the Majestic Elegance standard we aim at offering our guests. We hope to have the opportunity to offer you our services again in the future. A la carte lunch and breakfast is available in the exclusive lounges from 8am to 4pm. Your opinion is very important for us because it helps us to improve and offer a better service. General Manager. When we returned to the room, we were greeted by a leaking toilet, which helps explain why the floors looked so gross and the baseboards had recently been painted. Please see our partners for more details. Nearby attractions include Playa Norte (4.5 miles), Zona Arqueologica El Meco (4.9 miles), and Tiny's Bar (4.9 miles). Claim your listing for free to respond to reviews, update your profile and much more. The gym is supervised by qualified employees. The Conference Centre Majestic, with more than 750m2 (8123 sq. After we finally got breakfast at 11am we stopped by reception to see the new room. View deals for Majestic Elegance Costa Mujeres – All Inclusive, including fully refundable rates with free cancellation. Free mini bar: beer, sodas, water, snack, re-stocked daily. Gerardo de Groot. We realized we were traveling during the pandemic so we went in with an open mind and we had such a great time! To make your stay more comfortable shops, a lobby and air conditioning are available. Theatre for shows and entertainment. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. Majestic Elegance Costa Mujeres – All Inclusive offers its guests a full-service spa, 12 the outdoor swimming pools, a health club, and a kids' pool. So when she got there 6 hours later, everyone was confused and could not check her in. COSTA MUJERES — Majestic Elegance Costa Mujeres has opened its doors as the company’s first resort in Mexico. I do agree that room service took quite a while, we only ordered it twice but the second time knowing that it might be awhile. Majestic Elegance Costa Mujeres - offers a terrace. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. There are more places to choose from in the Playa Mujeres area. When we arrived at the resort, we were seated in a Cafe with a # - it was a busy check in day. Dear 209yehudak, First of all, I want to thank you for sharing your impressions of Majestic Elegance Costa Mujeres with thousands of travelers through TripAdvisor. The difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage. Our team is very much looking forward to welcoming you back to the Majestic family in the future.

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