In addition, the signal on our TV came in and out intermittently and would often freeze. My "superior"room looked like any other 3* hotel. If you are staying longer than 3 days, the pet fee will renew on the fourth day and then every three days. We really enjoyed the indoor pool area. It is $11.95 for overnight guest and is considerable less than the $25-$40 guest pay at downtown properties. Popular attractions Ontario Science Centre and Royal Ontario Museum are located nearby. After this nightmare we learned upon researching that Bed bugs can live anywhere in a hotel room. Oui, Toronto Don Valley Hotel and Suites propose l'annulation sans frais pour certains tarifs de chambres– parce que la flexibilité, c'est important. Inspect the room carefully: mattress, behind headboard, night table etc. Best regards, Kevin Porter, General Manager. Best regards, Kevin Porter, General Manager. Lift up each headboard an lay it on the bed. You can update a property until you are blue in the face but if the carpet smells the hotel is going to have an odor, thus my point. However, we learned once our swim suits were on and we went downstairs that the pool was closed for the week for maintenance. Enjoy free WiFi, an indoor pool, and a restaurant. WiFi is free, and this hotel also features an indoor pool and a restaurant. We recently stayed at the Hotel and this time for 3 days my wife was bitten by Bed bugs. The tub shower combo was not renovated. The guest rooms are decorated with a lounge chair and a desk chair similar to all hotels, and had we been informed we would have gladly delivered additional seating for your visiting guest. We purchased the Toronto Zoo Package off jaunt for two days/nights worth of stays and passes to the zoo for $120+tax. Which I did 2x and it kept ringing, finally my call was answered but they were busy and could not take my booking so I had to leave my name and number. The décor was quite sparse and dated with little furniture. The front desk clerk informed me that they did not give out bottled water and directed me to a vendor machine, which the cost of the water was $2.50 American dollars...and oh yeah the machine didn't work. Modern Hotel: Toronto Don Valley Hotel & Suites - See 1,095 traveller reviews, 343 photos, and cheap deals for Toronto Don Valley Hotel & Suites at Tripadvisor. Toronto Don Valley Hotel & Suites Features, We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. Since hotels only receive a portion of the Groupon price, we called to see if they could offer a better deal than what was advertised, but they refused.In previous years, we were always offered either free parking or breakfast vouchers while staying over Christmas. There was no fridge. The new rooms have beautiful furniture, nice balconies and huge bathrooms. It is a lovely establishment dating back to 1964. Upon arrival the front desk staff was great and everything seemed in order. Please see our partners for more details. I am saddened to report that our stay at this hotel was terrible. Don Valley Hotel Suites Toronto Ontario is a 3-star accommodation located in the suburban region in the northeastern region of Toronto. Taxes and fees that are shown are estimates only. Choosing a Good Hotel in East York Toronto ON. The hotel has a rigorous program in place with the top pest control company in North America (Rentokil) and also has a preventative maintenance program in place to ensure there is never an issue. VERY disappointed in this hotel. Our family of 2 adults and 2 kids stayed for 1 night in August. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. In future, kindly reach out and we would be happy to assist. One negative was the breakfast, do not try the breakfast sandwich.. it is overpriced, greasy and tastes disgusting! Then the trained K-9 that Rentokil uses was brought in and the results were the same. Hire a travel agent: In addition to planning your complete itinerary, they can get you the best hotel price based on your needs and requirements. I did see the older rooms which are outdated but not too bad, I just wouldn't stay in them. We complained the front desk manager and pictures were taken.. She had redness in her neck and all her back with great discomfort. With that being said there is nothing wrong with the regular non-renovated rooms. Upon arrival the front desk staff was great and everything seemed in order. However, we learned once our swim suits were on and we went downstairs that the pool was closed for the week for maintenance. The structural pest management control Ontario has also been active and below mentioned are some statistics that have been published by them in relation to Toronto keeping in view the weather conditions and air humidity: Toronto Don Valley Hotel & Suites Situated in North York, the Toronto Don Valley Hotel & Suites is a 3-star property that has resort-style amenities. The hotel was very nice and check in was good.We had a 2 double bedroom on the second floor. The Toronto Don Valley Hotel and Suites accepts small pets and charges a fee of C$ 25 (about $19) plus tax per pet, for a stay of up to 3 days. Then at your request the Department of Health was engaged and reviewed all evidence and concluded that you did not receive bed bug at this hotel. They said once we left they would inspect the room carefully. I was told by the manager that nothing was found however no report was not given to verify the conclusion. Each accommodation is individually furnished and decorated. Our team tried our best to help you through your claim, and also invested many hours of research in ensuring you and your family had all the support you needed. Our guests praise the pool and the restaurant in our reviews. Review tags are currently only available for English language reviews. Situated at the junction of the 401 Don Valley Parkway for easy access throughout the area. The room was just ok. I immediately called the front desk and about 30 min later 2 managers came up to see and took pics and took down our contact info. Fitted with a granite counter top, the bathroom includes a hairdryer. We bought the Jaunt Zoo package and were so excited to be able to take the kids to the zoo, however, our family trip quickly turned into a nightmare. This family and pet-friendly hotel has more than 350 rooms with contemporary features, including spacious balconies and flat-screen TVs. Noor Cultural Centre is situated 240 metres northwest of Toronto Don Valley Hotel & Suites. About 2 hrs later they called back and I booked our stay. Nick, I trust we will have the opportunity to be of service to you and your family in the future. We were not impressed.Overall, our stay this year was very disappointing. But unfortunately, they were the only ones. My boyfriend has service experience and felt it was all handled well. The doors also are very old. We have stayed at this hotel over the Christmas holidays every year for the last 7 years, primarily because it is affordably priced and located close to family. Stay at this 3.5-star family-friendly hotel in Toronto. Toronto Don Valley Hotel & Suites: Bugs in bed! I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. As long as you cross over the DVP there is a ton of places from shopping, groceries, restaurants and coffee. Best regards, Kevin Porter, General Manager. Prices are the average nightly price provided by our partners and may not include all taxes and fees. View deals for Toronto Don Valley Hotel and Suites, including fully refundable rates with free cancellation. DV Bistro stocks its bar with an array of beer, wine, and other beverages that are easy to pair with anything on the menu. What is the pet fee at the Toronto Don Valley Hotel and Suites? I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. DV Bistro is nestled inside the Toronto Don Valley Hotel & Suites, where chefs dish out healthy and elegant lunches and dinners. The dinner we had in the restaurant was wonderful, the outdoor pool was lovely but a bit too warm, and the margaritas were the BEST I have tasted. It is just a short drive or cab away. Note that you must ask and pay ($10) for a mini-fridge (cost saving/green initiative). WE quickly packed and left for the zoo but really our trip was ruined. Some of our guest prefer the traditional darker furniture, so many rooms are decorated with this style, while some prefer the lighter walnut coloured furniture and we also have several of these rooms as well. We actually stayed there in June of 2014, so we are hoping things have improved.We were very pleased with the look of this hotel when we first walked in; it looked clean and modern. Guests praise the central location. Over all we were very please with our stay and enjoyed our room. Our guests praise the pool and the restaurant in our reviews. WiFi is free, and this hotel also features an indoor pool and a restaurant. Review tags are currently only available for English language reviews. more. Looks newly remodeled, however I feel as though what a lot of hotels do not consider when remodeling is new flooring. The nightmare occurred the next morning when my children woke up with several blood drops on their sheets and I discovered two bed bugs in their bed. Not an enjoyable stay sorry guys. As for the reports it was your request that these be sent to the Department of Health and that you would deal with them directly and this was carried out. Dear Valued Guest, Thank you for taking the time to share your recent experience, although I am saddened to hear you were not completely satisfied. The outward appearance of this property is cute. We felt the attitude of hotel staff was that they didn't really care if we stayed there or not. more. The bathroom was tiny but very clean, with shampoos & such and working hair dryer. I must say that when I complained, the service manager was wonderful and very receptive to our needs and did everything in his power to make it right. Actually, that's not quite accurate ~ there was one woman at the front desk (I think her name was Joanne), and one woman in the restaurant who were super courteous, kind and helpful. I would have given three stars but went up to four because of good service. Upon arrival the front desk staff was great and everything seemed in order. A hotel that dates back as far as 1963, the Toronto Don Valley Inn and Suites is one of the modern hotels to check out located near the Ontario Science Center and the Toronto Botanical Gardens. We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. Front desk should have mentioned this, it was very disappointing. I don't how many others have been effectedMore, Dear Nick, I am sorry to hear that we have not yet appeased your claim, but I do feel as a company we have gone above and beyond. 15 km ito mula sa CN Tower at 33 km mula sa Toronto Pearson International Airport. I am saddened to report that our stay at this hotel was terrible. Again, thank you for being our guest and I do hope we will have the opportunity to be of service to you on year 8 as you visit Toronto. There is a Tim Hortons within walking distance and then so much more with in a 2-5 minute car ride. **Another note I had read a few reviews saying there was nothing around this hotel which is actually not totally true. Definitely ask for an upgraded room, but the hotel has done a lot of renovations and the new rooms are just beautiful. If you are staying longer than 3 days, the pet fee will renew on the fourth day and then every three days. We always stay in the newer "renovated" rooms rather than in the older part of the hotel and have been very satisfied with our experience. However, we learned once our swim suits were on and we went downstairs that the pool was closed for the week for maintenance. Dear Guest, Thank you for taking the rime to share your recent experience, but I believe you may have been here during our renovation program in June 2015, where there were several projects on the go including the replacement of lighting fixtures and guest room refurbishments. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. Consultez la politique d'annulation de l'établissement Toronto Don Valley Hotel and Suites sur notre site pour obtenir plus de renseignements sur les exclusions et les conditions. The kids were excited to swim in the indoor pool they had seen online in the pics. The meals upstairs were fine (nothing great), but when we were told to eat our breakfast downstairs (apparently where the included breakfasts are served), we arrived to see not much food left, dirty tables, and no help to be found. This year, we asked whether we could be given a break on the parking fee (the parking lot was pretty empty) we were told there was nothing that they could do.Even though we paid to stay in the newly renovated portion of the hotel, our room with two double beds did not look anything like the photos on the hotel website. Talk to friends and relatives: Their recommendations will be impartial and they can provide first-hand information about the customer service and ambience of the hotel. However, in 2015 we did not run this promotion as it unfortunately was not profitable for the hotel and only Groupon was the recipient of any profits. Stay at this 3.5-star family-friendly hotel in Toronto. Toronto Don Valley Hotel & Suites (ex Crowne Plaza) is a 3 star hotel and is located less than 5 miles from Downtown Toronto, Canada. To reserve, call us at 1-877-474-6835. Televisions come with cable channels. Discover genuine guest reviews for Toronto Don Valley Hotel and Suites, in North York neighborhood, along with the … Near the indoor pool is a hottub and work out area with full change rooms. deal and discounts with lowest price on Hotel Booking. I have emailed them back 2x in the past 30 days with no return email. This is the version of our website addressed to speakers of English in Canada. Check all reviews, photos, contact number & address of Toronto Don Valley Hotel and Suites, Toronto and Free cancellation of Hotel. Upon closer examination, the maintenance left a lot to be desired. Toronto Don Valley Hotel and Suites - Best Price (Room Rates) Guarantee Book online INR 569 OFF! I was told by the manager that nothing was found however no report was not given to verify the conclusion. Please know we are in the service business and the happiness of our guest is key. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. My children had bites all over their bodies. Pitong minutong biyahe ang Toronto Don Valley Hotel and Suite mula sa mga tindahan sa Don Mills, na nag-aalok ng iba't ibang store at restaurant. Modernly decorated rooms offer free WiFi. We noticed some bugs, I think fruit flies for sure ( which there isn't much the hotel can do about as it is usually the last guests leftovers). About 2 hrs later they called back and I booked our stay. The front desk as well as the manager were not helpful at all with anything. Diners can look forward to meals composed of zesty caesar salads, hearty cuts of steaks, and tasty fish and chips. Aga Khan Museum is minutes away. **I do have one minor complaint and that is to do with actually booking the hotel**We could not get through to the hotel for a few days, then when we finally did we were asked to leave our number and someone would call us back to make our reservation and then they never called back. TORONTO DON VALLEY HOTEL & SUITES. We were also given a gift certificate for the restaurant. Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. WiFi is free, and this hotel also features an indoor pool and a restaurant. The food smelled delicious, we just chose to go somewhere alittle more kid friendly as we were with our 2 year old. We could not access the balcony. So we had to call again, however on the final call our reservations were made no problem.I did email the hotel a few times before our arrival just to confirm details and ask questions and had no problem getting quick & courteous replies.All in all a very nice hotel, in a rather quiet location. I can only imagine how nice the renovated rooms are. Enjoy free WiFi, an indoor pool, and a restaurant. 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